How Learning Really Drives The Innovation Cycle

by Barry O'Reilly

tw-live-13-europe-logoThe software delivery problem has evolved, now its about leveraging the insights that our customers are giving us to build truly innovative products and services that challenge both their and our own assumptions about what we should be doing next.

In this presentation with John Crosby, Digital Product & Technology Leader for Travelocity International and lastminute.com, at ThoughtWorks Live we share the story of how we implemented Lean practices and principles within lastminute.com to create a new mobile web platform that doubled customer conversion compare of the existing site.

Key stories and concepts in the presentation are:

  • how to articulate clear product and technical vision to engage everyone across the organisation
  • how to communicate clear team goals through product scorecards based on real business outcomes, not efficiency or velocity
  • how to define the problem you want to solve, then create hypotheses to test the solution in order to validate or invalidate assumptions you are making about your product/market fit
  • how to reduced cycle time from concept to customer through Continuous Design & Delivery
  • how to get out of the building and talk to your customers to understand their problems using innovative approaches to user testing and sourcing customer feedback

[youtube=http://www.youtube.com/watch?v=iB0yhNDeMvk]

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