I’ve been working with the executive group and teams from one of America’s leading finance services trading firms. The company has a proud history of disrupting its industry by offering innovative products and services that have shaken the finance system and caught many of their competitors off guard. From humble beginnings 20 years ago it has grown to become a global powerhouse. Yet today, this industry disruptor of the past is concerned for its own disruption of tomorrow, and by markets eroding far faster than they or anyone anticipated.
New upstarts like Robinhood, Coinbase, Betterment and Revolut are starting to apply the same tactics this firm once used to usurp the financial giants of the day. As they eat away at market share, the hunger game is one of who will thrive and who will not survive?
Innovation Needs A Portfolio Of Options
One of the strategies we have deployed is to create an innovation portfolio of outcome-based bets for future products, services and improvements for their business. Along with the CEO, the executive group and teams, we designed a system to enable people to rapidly raise new ideas for innovation. These are reviewed monthly with the leadership team, who then make small investments to discover the potential for future growth and impact for the organization.
In short, the company has created its own Shark Tank series and a deep well of willing participants who finally get the idea they’ve always wanted to run, funded and executed with the support and sponsorship of the executive team to accelerate it.
The CEO kicked off the initiative recognizing that the company needed to start thinking and acting differently. He highlighted that to succeed in the future, he, his leadership team and the participants would need to unlearn much of their outdated thinking and behaviors. They would have to let go of many of the methods that had made them successful in the past, but now limit their future success.
The company would need to relearn new behaviors, new methods and new mindsets to achieve the breakthroughs they sought to build a better future for its business. A strong statement of intent – but only meaningful if it resulted in real change.
The problem with transformation is never a lack of ideas; it’s a lack of a change in behavior. This executive group realized that if they wanted to have a breakthrough in leadership mindset and business results, they had to behave differently – not just their teams – and they had to commit to it for a period of time.
You don’t trigger a shift in mindset by simply thinking differently; you start by acting differently. Behaving in new ways changes your perspective on situations, which in turn impacts your mindset. The resulting shift in mindset then affects your behavior, kicking-off a virtuous cycle of unlearning.
The same old strategies deliver the same old results. These leaders realized that unlearning old habits and poor practices takes far more than marginal thinking and action. You’ve got to be willing to get outside your comfort zone and have the courage to work in new and uncertain ways to achieve breakthroughs and the extraordinary results. These leaders don’t fear the future; they’re inventing it.
As soon as the initiative was launched ideas started pouring into the CEO’s office, with over 200 in the first week alone.
Unlearning Opinion-based Investment Decisions
Our new way of enabling their best people to do their best work, while getting the information needed to know if we were getting the most out of our investment is called Value Engineering. These three basic principles illustrate how to manage an innovation portfolio of outcome-based bets using Value Engineering:
- Hypothesize: Quantify your beliefs of what value is, and how you will know it.
- Bet: Test your hypothesis with experiments to gain knowledge to make better investment decisions.
- Pivot and Persevere: Learn early and often at every level of the organization about what’s providing value and what’s not.
Value Engineering is an evidence-based approach to innovation, product strategy and development that favors learning through fast and frequent experiments, and using the information you gather to inform investment decisions.
It’s a system of developing hypotheses, setting and committing to a disciplined set of outcome-based success criteria and holding yourself accountable to the results achieved to inform further bets, and decisions to pivot, preserve or stop what you are working on.
But above all, the currency of Value Engineering is learning. It is a mindset shift at all levels that favors discovering the harsh realities over sticking to a plan that may be out of date from the moment you think it’s complete.
Our approach at the finance services trading firm was to pick five pitched ideas, invest in them for a month, and learn what worked and what didn’t – while also unlearning the behaviors, methods and mindset that were holding the organization in the past.
One of the first pitches immediately caught the CEO attention. He didn’t just like it, he loved it! To the point where he was willing to write the team a check for $5,000,000 on the spot to start implementing it immediately.
The idea was to combine clients’ financial information with their health information, and develop a suite of services to help them make better investment decisions for their future financial needs and lifestyle. The massive potential of the idea piqued the executive group’s interest; access to new customers, leverage of existing assets and opportunity to converge two major markets for growth and returns.
The pitching team were delighted with the feedback and excited by the size of the check, however what happened next was truly amazing.
If we want to unlearn and start thinking and acting differently, we need to deliberately practice it. While the easy option would have been to take the $5,000,000 and run, we knew we needed to unlearn the behavior of big bets and big budgets becoming too big to fail. We need to breakthrough towards our new desired behaviors and system of Value Engineering.
Instead of taking millions over many months, the pitching team would start by defining their hypothesis and a series of experiments to test with real customers for one month. The CEO would make a small bet on the team, with everyone reconvening a month later to decide to pivot or preserve based on the results of the experiments. The CEO and team set off.
How do you think it went?
Outcomes Are Measurable Changes In Behavior
Well, how would you react to the idea of combining all of your financial information with all of your health information, then giving it to one provider who would use it to try to sell you services?
By testing their hypothesis with real customers, the team quickly discovered that people not only disliked the idea, they hated it. Of the 30 customers they interviewed, only two said that they might be open to it – a 94% failure rate.
After a week in the team requested a meeting with the CEO. He arrived excited, eager to hear how the innovation effort was progressing, “So, how did you go?” he asked. “Terrible,” the team replied, “no one wants it. We think we should kill it.” The team shared trembling.
“And how much time and money did it take to come to that conclusion?”, the CEO asked. “We spent a few days testing, and about $5,000.” The team held their breath, knowing how excited the CEO had been about the idea and with the fear of their failure to make his favorite idea a success running through their mind. Would he be angry? Would they be fired? Would the CEO send them to the mailroom, never to be seen again?
“Outstanding!”, sung the CEO. “Only $5,000 to find out the idea sucked. I’m delighted. What else did you learn? What are you going to do next?”
This simple yet powerful response was evidence of the meaningful shift in leadership and organizational behavior that had occurred, and proof that the CEO was committed to unlearning as well.
To encourage an outcome-based mindset driven by an experimental and evidence-based approach, leaders must design a safe space for failure to occur. This is accomplished by working in small bets instead of big, multifaceted projects. Small bets create safe-to-fail experiments enabled by faster feedback loops, limited-risky investments, and keeping initiatives in a recoverable state by never being too big to fail.
And while leaders and teams must learn to experience failure, it’s imperative that they relearn how to respond to and leverage it.
The CEO’s reaction set the mindset and standard of behavior that the organization will need to be successful for the future. He role-modeled a mindset of learning, safety and experimentation – attributes that will help him and the company progress.
His reaction encouraged the team and other participants to become more courageous, get more uncomfortable and tackle uncertainty to grow. Now only four months into the initiative we have tested over one hundred ideas, quickly killing the majority of them but learning a massive amount along the way. We are acting our way to a new culture of experimentation and learning. Experiment velocity has increased by over 2000% since we began—a tremendous outcome for any business seeking to change. Ideas have formed, failed, reformed and risen to better results and investment returns.
This financial powerhouse is now getting back to the principles and practices that made it great at the start, as it seeks to self-disrupt and scale this success throughout the business. The CEO, executive group and team couldn’t be happier.