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Shape article 16 min READ

How American Airlines is Transforming Its Culture by Transforming Delivery

How does a major airline stuck with languishing technology projects suddenly start making rapid improvements in product delivery, customer satisfaction,...
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Shape article 2 min READ

Precision Product Creation: Generating The Right Offer At The Right Time By Creating Your Information Portfolio

For decades, a frustration has been growing among executives, entrepreneurs, and teams who wish to make better decisions and create...
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Shape podcast 38 min LISTEN

Keep Learning Forward with Amy Farrow

“Amy Farrow [is] a seasoned executive who lives at the center of customer-focused product and technology innovation,” Barry O’Reilly says....
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Shape blog 9 min READ

The Metrics Of Digital Transformation: Small Steps to Outcome-Based Innovation

I get at least one email every week from a frustrated product or technology leader with a sad tale of...
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Shape blog 10 min READ

Innovation Freeze: Why Major Companies Are Losing Their Markets and Talent

Despite the unprecedented changes in our economy and workplaces in the past year, innovation is actually down in most industries....
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Shape podcast 39 min LISTEN

Bold Product Decisions with Quincy Carroll

Quincy Caroll has a passion for delighting users, fans, and communities through world-class mobile, web, and computer applications and services....
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I've written two international bestsellers

Unlearn: Let Go of Past Success to Achieve Extraordinary Results, and co-authored Lean Enterprise: How High Performance Organizations Innovate at Scale

Shape podcast 44 min LISTEN

Helping Others Win with Steven Leist

Steven Leist is the Vice President for Customer Technology at American Airlines, the world’s largest airline. He is a technology...
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Shape blog 11 min READ

The Obstacles to Unlearning

In my experience working all around the world with executives and teams—from disruptive startups to the Fortune 500—I’ve seen firsthand...
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Shape podcast 50 min LISTEN

Building for Tomorrow with Sara Wood

Sara Wood is the CEO of Kaluza. She is a product leader, non-executive board member and a “builder at heart”...
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Shape blog 13 min READ

Putting People Back Into Performance Management

The way most companies approach performance management is completely broken. Everybody knows it, yet there aren’t many companies or managers...
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Shape podcast 36 min LISTEN

People-Centric, High Performance Culture with Rick Weil

Barry O’Reilly welcomes Rick Weil onto this week’s show. Rick Weil is a Head of Global Product and Analytics at...
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Shape podcast 49 min LISTEN

Product Management For Large Scale Innovation with Secil Tabli Watson

Barry O’Reilly is pleased to welcome Secil Tabli Watson, Executive Vice President for Digital Solutions for Business at Wells Fargo....
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