In this episode of the Unlearn Podcast, Barry O’Reilly speaks with Stephane Kasriel, the CEO of Upwork—the world’s largest freelancing platform where businesses and independent professionals connect and collaborate remotely. Upwork is driving the future of work conversation, and discovering what it really means along the way. Listen to CEO School and The Future of Work with Stephane Kasriel.
Creating Capability To Continuously Change
Stephane feels one of the most exciting aspects of the tech industry is how quickly it changes— a key competency he believes people must develop is adapting to that change, learning continuously, and unlearning what is no longer useful.
He talks through two Upwork specific changes the company has experienced, the switch from traditional waterfall development to remote agile teams, which has made developing new projects faster, easier, and more in line with what customers are actually looking for. And how by sourcing and clarifying Upwork’s values from within the company has enabled them to scale their remote-first culture and successfully secure remote-first fit talent. [Listen from 5:30]
Secrets To Distributed Agility
Several years ago, no one believed that agile could work in teams that weren’t co-located, but Upwork—along with other companies like GitHub and Automattic—has demonstrated it can. Stephane highlights how it takes an open mind, strong culture of feedback and honest personal evaluation to understand if working remoting is a fit for you.
Making this clear for anyone wishing to join the company is crucial. Not everyone will be passionate about or motivated to work in a distributed manner—and if that’s the case, that’s okay. In fact, it’s better to discover it as quickly as possible, because it means the people who join your organization are aligned to the opportunities and affordances of distributed work. They’re happier, more productive and stay longer. [Listen from 10:45]
Challenges Transiting To The Top
Transitioning from one role to another can be challenging but transition to CEO is unique. There’s no CEO school. Stephane shares how he found his way by applying many of the strategies that made him successful as a product and engineering leader. By actively learning from and soliciting feedback from the people around him—wherever they are in the hierarchy—helped guide this approach to lead the company forward.
In the tech industry, where so many founders are CEOs, knowing where to step up and step back is key in creating a health culture within leadership teams. Stephane shows how he’s tried to let the smart people supporting you bring their skills to bare. [Listen from 18:00]
There are places where you can learn to be a great sales, product or engineering leader, but there isn’t one for CEOs. You need to solicit support and feedback from the team around you— Stephane Kasriel
Unlearning At The Global Level
There are a handful of things reshaping the economy: automation technologies, the acceleration of the rate of technological change and innovation, and the geographic mismatch between where jobs are being lost and where they’re being created. Stephane talks about how these forces are causing changes in the labor market, and particularly how you learn, and how you need to approach learning to stay current.
He highlights it’s the people who can be in the habit of doing new things, and consistently adding new small skills who are ultimately going to be successful. Stephane adds that if we can’t embrace change, we’re doomed. We have to remember that we’re part of the future that’s coming one way or another, and we can be a part of making it happen, or let it happen to us. [Listen from 25:25]
The Power of Remote Work
Upwork is focused on making remote work possible, and that’s not just a matter of profitability. When the cost of living becomes unbearable in the big tech centers, but other towns are dying for a lack of good jobs—the best solution can’t be for everyone to move to expensive cities. Stephane points out that following this path doesn’t end well for anyone.
Responsible tech leaders need to abandon the idea of having their entire workforce in a single building in a big city. Many jobs do not need to be on-site, and they shouldn’t be. Society as a whole will be better when we start taking a larger view of where the world is going and making growth and success inclusive of more people.
It’s not a good outcome for the world to have a huge part of the population unemployed or underemployed. One of our most precious resources is the human mind, and we shouldn’t be wasting it. [Listen from 30:25]
We can move the work to the people instead of moving the people to the work— Stephane Kasriel
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